All VideoGear products carry a 2 or 3 years warranty (used products from a third party is not covered), valid from the purchase transaction date. The warranty covers product defects and provides repair or replacement of the defective product.
The buyer is responsible for return shipping costs (from the buyer back to VideoGear’s address) and VideoGear pays for postage to ship the replacement or repaired item back to the buyer. In most cases, picture or video evidence illustrating the defect may be required in order to honor the warranty.
The following situations are NOT covered by the 2 or 3 year warranty:
Normal wear and tear.
Loss or theft.
Physical damage due to misuse or accident.
Water damage or any other damage or defect related to misuse
Only VideoGear products are covered, no other item is covered, including items used in tandem with a VideoGear product.
Buyer attempts unauthorized repairs, modifications, or disassembles the item.
Item is damaged by plugging it into an incompatible voltage. All plug-in items have voltages clearly displayed on the Amazon detail page.
To claim a warranty, please reach us at firstname.lastname@example.org or through our RMA ticketing system on this website.
Please Note: Buyers will need to present their order ID and purchase date to validate the warranty.